TERMS AND CONDITIONS AND PRIVACY POLICY

Welcome to the ECOFIQUE S.A.S. (hereinafter, “The Company” or “Ecofique”) online store. By accessing, browsing, and making purchases on our website ecofique.com, as well as by providing your personal data, you agree to be bound by the following Terms, Conditions, and Privacy Policies. We recommend that you read this document carefully.

1. General Company Information

For all legal, commercial, and data processing purposes, the platform is operated by:

  • Business Name: ECOFIQUE S.A.S.
  • NIT (Tax ID): 901.124.458-0
  • Commercial Registry: Cartago Chamber of Commerce
  • Physical Address: Carrera 5 # 15-24, Versalles (Zip Code 761530), Valle del Cauca, Colombia.
  • Contact Phones: +57 322 730 0552 / +57 310 449 8679
  • Email: info@ecofique.com
  • Website: https://ecofique.com

PART I: TERMS AND CONDITIONS OF USE AND PURCHASE

2. Legal Capacity

The services and products offered in this online store are exclusively intended for individuals who have the legal capacity to contract, according to Colombian law (18 years of age or older). By making a purchase, the customer declares to be of legal age and have the legal capacity to assume the obligations arising from the transaction.

3. Products and Pricing

  • Description: Ecofique strives to display the colors, images, and descriptions of the offered agro-industrial products as accurately as possible. However, we do not guarantee that the display on your monitor will be perfectly accurate.
  • Availability: All orders are subject to inventory availability. In the event that a purchased product is out of stock after payment is made, we will contact you to offer an alternative, wait for restocking, or issue a full refund.
  • Pricing: All published prices are in Colombian Pesos (COP) and include applicable statutory taxes. Shipping costs are calculated separately before completing the purchase. The Company reserves the right to modify prices without prior notice.

4. Purchasing Process and Payment Methods

  • Payment processing is handled through secure external payment gateways.
  • We accept payments via credit cards, debit cards, bank transfers via PSE, and other enabled methods.
  • Ecofique does not store financial information or credit card data from its customers.

5. Shipping and Delivery Policy

  • Coverage: We ship nationwide in Colombia through allied transport companies.
  • Delivery Times: Usually range from 2 to 7 business days after payment confirmation, depending on the location.
  • Responsibility: It is the customer’s responsibility to provide a correct shipping address. The Company does not assume additional costs for errors in the information provided.

6. Right of Withdrawal (Right to Cancel)

According to Law 1480 of 2011 (Colombian Consumer Statute), the customer has the right to withdraw from the purchase under the following conditions:

  • Timeframe: Maximum of five (5) business days from product delivery.
  • Conditions: The product must be returned unused, with original tags and packaging. Legal exceptions apply for perishable agro-industrial products or those for personal use.
  • Costs: Return shipping costs are borne by the customer.
  • Refund: Will be processed within a maximum of thirty (30) calendar days.

7. Warranties and Exchanges

  • Notify any manufacturing defects within a maximum of five (5) days after receipt by writing to info@ecofique.com with photo evidence.
  • If the defect is verified, Ecofique will cover the shipping costs for the exchange or refund the money.
  • The warranty does not cover damages caused by mishandling or improper storage.

8. Intellectual Property

All content on this website (texts, graphics, logos, images) is the property of ECOFIQUE S.A.S. and is protected by intellectual property laws. Reproduction without express authorization is prohibited.

PART II: PERSONAL DATA PROCESSING AND PRIVACY POLICY

In compliance with Statutory Law 1581 of 2012, Single Decree 1074 of 2015 of Colombia, and in alignment with GDPR principles, we establish the following privacy policies:

9. Purpose of Data Processing

The collection, storage, and use of data (such as name, ID, address, phone, and email) have the following purposes:

  • Commercial Management: Processing purchases and coordinating logistics/deliveries.
  • Billing: Managing electronic billing with the DIAN (Colombian tax authority).
  • Customer Service: Responding to inquiries, complaints, claims, and suggestions sent through our forms (where name, phone, email, time, and message content are recorded).
  • Marketing (Subject to authorization): Sending promotional information.

10. Rights of Data Subjects (Habeas Data)

As the owner of your data, you have the free right to:

  • Know, update, and rectify your personal data.
  • Request proof of the authorization granted.
  • Be informed about the use given to your data.
  • Request the deletion of your data, except for those we must keep for administrative, legal, or tax obligations.
  • File complaints with the Superintendency of Industry and Commerce (SIC) in Colombia.

11. Sensitive Data and Minors

  • We do not require sensitive data. If requested, responding is entirely optional.
  • We do not process data from minors without the express authorization of their parents or legal guardians.

12. Cookies, Analytics, and Embedded Content

  • Cookies: We use cookies (valid for one year) to save form data for user convenience. You can reject them from your browser settings.
  • Analytics: We use Google Analytics (anonymous traffic data kept for 26 months).
  • Media: Embedded images and videos (e.g., YouTube) are governed by the privacy policies of their respective platforms.

13. Data Transfer and Third Parties

Your data remains in a secure environment on our server. We strictly share necessary data with:

  • Payment gateways (secure transactions).
  • Logistics companies (shipping labels).
  • External security and analytics services (Cloudflare, Google, Anti-Spam filters).

14. Security and Retention Times

  • The site features Firewalls, CDN protection (Cloudflare), and automatic blocking of unauthorized access attempts.
  • Contact emails are automatically deleted after 3 months.
  • Billing data is retained according to the times required by Colombian law.

15. Procedure for Inquiries and Claims

To exercise your data protection rights:

  • Send a request to info@ecofique.com with the subject “Data Protection Request”.
  • Include your full identification and a description of the claim.
  • Response times: Inquiries in a maximum of ten (10) business days; Claims in a maximum of fifteen (15) business days.

PART III: FINAL PROVISIONS

16. Modifications

Ecofique reserves the right to update, modify, or replace any part of this document. Updates will be published on the website, and it is the user’s responsibility to review them periodically.

17. Governing Law and Jurisdiction

This document is governed and interpreted according to the laws of the Republic of Colombia. Any dispute will be submitted to the jurisdiction of the competent Colombian courts.

18. Effective Date

This Terms, Conditions, and Privacy Policy document becomes effective as of May 16, 2026.

Please read our disclaimer page here.